Delivery & Returns
DELIVERY TIMES, AREAS & PRICING
Upon acceptance of your order, our team will pick and pack your stock ASAP. If there are unforeseen delays in picking, we will notify you via email.
If orders are placed Before 3PM, we will aim to have orders shipped by the next business day, however busier times of year (Easter, Christmas etc.) may take 2 business days to arrange, as we are only small.
Deliveries via our freight service typically take between 2-7 business days to arrive in Metropolitan areas. Longer for interstate regional areas.
We currently work with Sendle (https://www.sendle.com) to coordinate the delivery of all orders.
Deliveries cost's for all orders are automatically calculated during checkout.
Cost is dependant on how much you order and the distance in which the order must travel.
On average metro South Australia ranges between $10-$15 for a packed box (12-16 beers)
Interstate delivery (metro areas) average between $15-$25 for a packed box (12-16 beers)
Rural Australia is anywhere between $25-$40 for a packed box (12-16 beers)
These are just estimates! True costs will be calculated in our checkout.
We do not currently offer any freight outside of Australia.
These prices are subject to change without notice as per our Terms & Conditions of use.
DAMAGED GOODS
We take time and effort to safely pack and send your goods in optimal condition. We cannot be held responsible should any items be damaged by weather in transit, including heat damage. Our transport partner does not guarantee cold-chain or climate-controlled logistics. Where possible, we may ask if you wish to delay shipping should cooler weather be in the forecast, but overall responsibility for checking the weather conditions lies on the customer.
Although we take care to protect your goods from impact damage, occasionally items can get broken/damaged in transit. In such a case, you must notify us of any damaged items within 24 hours of delivery so that we can chase it up with our freight partner. We will require that photos of any and all damage are taken and provided to us so that we may speed up the process. No claims for damaged goods will be accepted outside of this time frame.
Should the courier company inform us of damage while still in transit, we will instruct them to return your parcel to us for inspection and notify you of what has occurred. We will re-ship your order as soon as possible or, alternatively, arrange a refund if items have since become unavailable.
INCORRECT POSTAGE
Items will be shipped to the address that is entered at checkout by the customer. Please check carefully that you have typed it correctly. No responsibility will be taken for a customer typing in an incorrect address. Should an incorrect address result in the goods being returned to us, we will contact the customer to verify the address. A re-shipping fee will apply equivalent to original freight cost. Alternatively, the customer may opt for goods to be refunded and not sent. Original shipping fee will not be refunded in this instance.
Should our system show that the address is invalid before sending, we will contact the customer for clarification and to check for errors. If the address is outside of our freight partner’s service area, we will endeavour to find an alternative freight solution at customer’s expense.
SAFE DROP & AUTHORITY TO LEAVE
You may may be given the option by the courier for goods to be left in a safe location. What determines a safe location is at driver’s discretion. Should no suitable location be available, the driver will not leave the goods (again, at their discretion). If you give authority for goods to be left, no responsibility will be taken for the safety of the goods after driver confirms the drop off.
CLICK & COLLECT
We offer a ‘click & collect’ service for customers wishing to pick the goods up at our store "West Beach Cellars - 727 Burbridge Road, West Beach, SA, 5024"
Your order is picked as soon as possible, and you will receive a notification via email that your order is ready to collect.
Orders cannot be collected prior to the customer receiving this notification.
Staff will require to see a copy of the email and identification for the goods to be collected. Should someone else be collecting on your behalf, please ensure you put their details in the “Order Notes’ section at checkout. They will be required to provide ID to collect the order.
We request that orders be collected from our store within 10 days. Feel free to contact us if you don’t feel you will be able to reach us within 10 days. Failure to collect in within these guidelines will result in a refund being issued and items returned to the shelf.
RETURNS
Returns can be made by bringing items to the store or postage at the customer’s expense. Returns are only accepted for reasons required under Australian Consumer Law and are not accepted for change of mind or any reasons outside of those required by law.
Should the goods returned be inspected and deemed eligible for refund under Consumer Law, we will also reimburse the customer for cost of return freight. Please keep all receipts for freight reimbursement as they will be requested to receive reimbursement.
We take no responsibility for any return items lost in transit and strongly suggest customers opt for a service that has tracking and/or insurance in place.
