Delivery times, areas & pricing
Upon acceptance of your order, our team will pick and pack your stock ASAP. If there are unforeseen delays in picking, we will notify you via email.
We aim to have all orders shipped by next business day, however busier times of year (Easter, Christmas etc.) may take 2 business days to arrange, as we are only small.
Deliveries via our freight partner typically take between 2-7 business days to arrive.
We currently work with Wine Delivery Australia for all deliveries outside of our local van drop. We have chosen them as their reliability has been excellent over the years, however there are realities in the freight business that can result in delays, such as peak times around Christmas. They service most areas around Australia, however, should your address be outside of the area that they can service, we will contact you to arrange an alternative solution. This may result in additional charges which will need to be paid for by the customer. If this additional cost is deemed unacceptable, your order will be refunded in full as per our refund guidelines.
We currently offer flat $15 shipping on all orders sent outside of South Australia via our primary freight partner (Wine Delivery Australia). This is subject to change without notice as per our Terms and Conditions of use.
Delivery to South Australia is charged at $10 per delivery using our Van and delivery partner. Local van delivery is valid for the following postcodes: 5000, 5005, 5006, 5007, 5031, 5032, 5033, 5034, 5035, 5037, 5038, 5039, 5041, 5061, 5062, 5063, 5064, 5065, 5066, 5067, 5068, 5069. The van service runs Monday to Friday between the hours of 9am and 4pm. Under South Australian licencing laws, a person over the age of 18 must be present to receive delivery of alcohol. We are unable to leave alcohol unattended. Should no-one be present to accept delivery, a re-delivery charge may be incurred or alternatively you will be contacted to arrange for pick-up from the store.
We take time and effort to safely pack and send your goods in optimal condition. We cannot be held responsible should any items be damaged by weather in transit, including heat damage. Our transport partner does not offer cold-chain or climate-controlled logistics. Where possible, we may ask if you wish to delay shipping should cooler weather be in the forecast, but overall responsibility for checking the weather conditions lies on the customer.
Although we take care to protect your goods from impact damage, occasionally items can get broken/damaged in transit. In such a case, you must notify us of any damaged items within 24 hours of delivery so that we can chase it up with our freight partner. We will require that photos of any and all damage are taken and provided to us so that we may speed up the process. No claims for damaged goods will be accepted outside of this timeframe.
Should our freight partner inform us of damage while still in transit, we will instruct them to return your parcel to us for inspection and notify you of what has occurred. We will re-ship your order as soon as possible or, alternatively, arrange a refund if items have since become unavailable.
Items will be shipped to the address that is entered at checkout by the customer. Please check carefully that you have typed it correctly. No responsibility will be taken for a customer typing in an incorrect address. Should an incorrect address result in the goods being returned to us, we will contact the customer to verify the address. A re-shipping fee will apply equivalent to original freight cost. Alternatively, the customer may opt for goods to be refunded and not sent. Original shipping fee will not be refunded in this instance.
Should our system show that the address is invalid before sending, we will contact the customer for clarification and to check for errors. If the address is outside of our freight partner’s service area, we will endeavour to find an alternative freight solution at customer’s expense.
Safe Drop & Authority to leave
For deliveries outside of our van service area, you may opt for goods to be left in a safe location. What determines a safe location is at driver’s discretion. Should no suitable location be available, the driver will not leave the goods (again, at their discretion). If you give authority for goods to be left, no responsibility will be taken for the safety of the goods after driver confirms the drop off.
Click & Collect
We offer a ‘click & collect’ service for customers wishing to pick the goods up at our store.
Your order is picked as soon as possible, and you will receive a notification via email that your order is ready to collect.
Orders cannot be collected prior to the customer receiving this notification.
Staff will require to see a copy of the email and identification for the goods to be collected. Should someone else be collecting on your behalf, please ensure you put their details in the “Order Notes’ section at checkout. They will be required to provide ID to collect the order.
We request that orders be collected from our store within 10 days. Feel free to contact us if you don’t feel you will be able to reach us within 10 days. Failure to collect in within these guidelines will result in a refund being issued and items returned to the shelf.
Returns can be made by bringing items to the store or postage at the customer’s expense. Returns are only accepted for reasons required under Australian Consumer Law and are not accepted for change of mind or any reasons outside of those required by law.
Should the goods returned be inspected and deemed eligible for refund under Consumer Law, we will also reimburse the customer for cost of return freight. Please keep all receipts for freight reimbursement as they will be requested to receive reimbursement.
We take no responsibility for any return items lost in transit and strongly suggest customers opt for a service that has tracking and/or insurance in place.